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Employers
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Credit
Department Job Titles and Typical Duties
Click on job title link for typical duties:
Call
Centre Collectors (1 to 2 years’ experience) - £17,000 - £19,000
Cash
Allocation Clerk - £14,000 to £19,000
Credit
Controller (1 to 2 years’ experience) - £18,000 to £22,000
Senior
Credit Controller (2 to 4 years’ experience) - £21,000 to
£25,000
Credit
Control Supervisor (3 to 6 years’ experience) - £24,000 to
£28,000
Credit
Manager (4 to 8 years’ experience, ledger <£50 million)
- £28 k - £38 k
Senior
or Group Credit Manager (6 years’ + experience, ledger >£50
million) - £38,000 - £70,000
Call Centre Collectors (1 to 2 years’
experience) - £16,000 - £19,000
- responsible
for telephone collections
- understanding
of Call Centre technology
- may work
in shared services strictly on telephone collections or in a call centre
in both cases reporting to a Team Leader
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Cash Allocation Clerk - £14,000 to £19,000
Primary duties
could include:
- receives
incoming cash either by cheque or BACS, and processes cash onto the
system
- balances
total cheques, cash, BACS and credit card payments to cash book
- monitors
overdue payments by use of a spreadsheet
- ledger
and bank reconciliations, investigates misallocated cash and monies
gone missing
- liaises with individual credit controllers in respect of cash/query allocations
- works
to strict deadlines
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Credit
Controller (1 to 2 years’ experience) - £18,000 to £22,000
Primary duties
could include:
- handles
a ledger as part of a credit team
- responsible
for own cash allocation as outlined above
- maintains
accurate and up to date customer details and account records
- works
with a minimum of supervision on collection of overdue accounts
- has regular
customer contact by phone, fax and email
- uses initiative
and imagination to achieve targeted results, while promoting customer
goodwill
- makes
adjustments, handles queries and resolves problems within company guidelines
and policy
- works
under direction of and reports to a credit manager
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Senior
Credit Controller (2 to 4 years’ experience) - £21,000 to
£25,000
Primary duties
could include:
- works
with a minimum of direction on collections for an important ledger,
possibly key accounts
- anticipates
developments, and identifies accounts that will require special attention
- handles
disputed accounts and negotiates to bring payment into line with terms
- undertakes
complex reconciliations, and compiles documentation for legal action
- maintains
accurate individual measurement and performance statistics
- obtains
sufficient information to assess the creditworthiness of new and existing
customers
- works
within guidelines and reports to the Credit Manager or Financial Controller
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Credit Control Supervisor (3 to 6 years’ experience) - £24,000
to £28,000
Primary duties
as above, with the addition of:
- 'hands
on' responsibility supervising a credit department of up to 6 staff
- controls
a portion of the ledger or handles major accounts
- maintains
accurate team measurement and performance statistic
- ensures
the credit department interacts well with customers and departmental
colleagues, e.g. sales
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Credit
Manager (4 to 8 years’ experience, ledger <£50 million)
- £28,000 - £40,000
Primary duties
as above, with the addition of:
- protects
the overall quality of the debtor asset, prepares the debtors budget
- manages
a credit team of under ten staff
- sets targets
and supervises staff performance, recruits and develops staff
- handles
major accounts, visits customers and travels to business meetings and
sales branches
- improves
departmental processes and procedures, e.g. invoicing, follow up, query
management
- negotiates
with suppliers, e.g. credit information, credit insurance and debt collection
agencies
- categorises
customers by investment level risk, and reviews this as appropriate
(trade credit)
- implements
and improves the computerised sales ledger system
- stops
supply of goods or services to overdue accounts, can instigate legal
proceedings
- protects
the company’s interests at creditors meetings relating to insolvent
customers
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Senior
or Group Credit Manager (6 years’ + experience, ledger >£50
million) - £38,000 - £70,000
Primary
duties as above, with the addition of:
- responsible
for credit function nationally, or internationally
- may have
credit staff in multiple sites reporting to the head office credit function
- manages
a credit team of between eight and 35 staff, depending on the company
operations
- develops
the company credit policy in liaison with sales, financial and purchasing
management
- prepares
the annual debtor days budget, with adjustments for proposed marketing
campaigns
- periodic
reporting to the Board, e.g. divisional cash collection forecasts and
aged debt analyses
- manages
strategic change to credit function’s systems, objectives, departments
and structures
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