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Credit Management Job Interview
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Interview
Tips: Credit Manager & Credit Control Supervisor
Credit managers,
and to a certain extent credit control supervisors, will face questions
relating to managing people, managing change, operational and strategic
credit management, departmental improvements and their achievements in
contributing commercially to the bottom line of the business.
Some
possible questions:
- How successful
have you been in protecting the quality of the debtor asset?
- How involved
are you in creating credit policy, preparing the debtor budget and aged
debtor reporting?
- How do
you set cash collection targets, make cash collection forecasts, and
how do you decide when legal proceedings are required?
- What involvement
have you had in negotiating contracts with suppliers, such as debt collection
agencies, credit information providers and credit insurers?
- What involvement
have you had in structuring or restructuring a credit department?
- How do
you assess the risk of new and existing customers? What information
to you use to set credit limits? How often do you monitor and review
credit limits? How do you keep on top of this?
- What additional
factors do you consider when negotiating payment terms and credit limits
for export?
- What departmental
processes or procedures have you improved or created?
- Have you
established a procedures manual?
- What sort
of working relationship do you have with the sales function?
- How do
you calculate the provision for bad debt?
- What experience
have you had of creditors meetings for insolvent accounts?
- What is
your experience of budgeting for the credit control department? (Staff
levels, salaries, etc...)
- How do
you manage and supervise the department? How many staff do you have?
- How do
you recruit, appraise, motivate, target, train and develop your staff?
- What individual
and team targets to you set for your team? How have they been doing?
- How could
your own management skills be improved?
- How up
to date are you with new credit management practices and concepts? Do
you have any original ideas you would like to share?
- What contact
do you have with other credit managers, credit circles or credit forums?
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