Guide to Credit Control Job Desciptions, from Star Credit Recruitment in London
 

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A guide for credit control job descriptions & credit manager job descriptions. Employers
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Credit Control Department Job Titles & Duties

Examples of jobs in credit: click on the job title for typical duties.

Here you will find credit controller job descriptions, an overview of credit manager responsibilities, the typical duties of credit controllers, and an indication of starting salaries for both credit controllers and credit managers (salary guide applies to the London & South East region only).

Call Centre Collectors (with experience) - £17k to £21k + commission

Cash Allocation Clerk - £16,000 to £22,000

Credit Controller (1 to 2 year's exp.) - £18k to £23k + performance bonus

Senior Credit Controller (2 to 4 years’ experience) - £21,000 to £28,000

Credit Control Supervisor (3 to 6 years’ experience) - £26,000 to £34,000

Credit Manager (6 years+ experience, ledger <£50 million) - £34k to £50k

Senior / Group Credit Manager (Ledger >£50 million) - £46,000 to £70,000


Call Centre Collectors (1 to 2 years’ experience) - £17,000 - £21,000

  • responsible for telephone collections
  • understanding of Call Centre technology
  • may work in shared services strictly on telephone collections or in a call centre in both cases reporting to a Team Leader

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Cash Allocation Clerk - £16,000 to £20,000

Primary duties could include:

  • receives incoming cash either by cheque or BACS, and processes cash onto the system
  • balances total cheques, cash, BACS and credit card payments to cash book
  • monitors overdue payments by use of a spreadsheet
  • ledger and bank reconciliations, investigates misallocated cash and monies gone missing
  • liaises with individual credit controllers in respect of cash/query allocations
  • works to strict deadlines

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Credit Controller (1 to 2 years’ experience) - £18,000 to £23,000

Primary duties could include:

  • handles a ledger as part of a credit team
  • responsible for own cash allocation as outlined above
  • maintains accurate and up to date customer details and account records
  • works with a minimum of supervision on collection of overdue accounts
  • has regular customer contact by phone, fax and email
  • uses initiative and imagination to achieve targeted results, while promoting customer goodwill
  • makes adjustments, handles queries and resolves problems within company guidelines and policy
  • works under direction of and reports to a credit manager

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Senior Credit Controller (2 to 4 years’ experience) - £21,000 to £27,000

Primary duties could include:

  • works with a minimum of direction on collections for an important ledger, possibly key accounts
  • anticipates developments, and identifies accounts that will require special attention
  • handles disputed accounts and negotiates to bring payment into line with terms
  • undertakes complex reconciliations, and compiles documentation for legal action
  • maintains accurate individual measurement and performance statistics
  • obtains sufficient information to assess the creditworthiness of new and existing customers
  • works within guidelines and reports to the Credit Manager or Financial Controller

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Credit Control Supervisor (3 to 6 years’ experience) - £26,000 to £34,000

Primary duties as above, with the addition of:

  • 'hands on' responsibility supervising a credit department of up to 6 staff
  • controls a portion of the ledger or handles major accounts
  • maintains accurate team measurement and performance statistic
  • ensures the credit department interacts well with customers and departmental colleagues, e.g. sales

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Credit Manager (>6 years experience, ledger <£50 million)- £34k to £50k

Primary duties as above, with the addition of:

  • protects the overall quality of the debtor asset, prepares the debtors budget
  • manages a credit team of under ten staff
  • sets targets and supervises staff performance, recruits and develops staff
  • handles major accounts, visits customers and travels to business meetings and sales branches
  • improves departmental processes and procedures, e.g. invoicing, follow up, query management
  • negotiates with suppliers, e.g. credit information, credit insurance and debt collection agencies
  • categorises customers by investment level risk, and reviews this as appropriate (trade credit)
  • implements and improves the computerised sales ledger system
  • stops supply of goods or services to overdue accounts, can instigate legal proceedings
  • protects the company’s interests at creditors meetings relating to insolvent customers

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Senior or Group Credit Manager (6 years’ + experience, ledger >£50 million) - £46,000 to £70,000

Primary duties as above, with the addition of:

  • responsible for credit function nationally, or internationally
  • may have credit staff in multiple sites reporting to the head office credit function
  • manages a credit team of between eight and 35 staff, depending on the company operations
  • develops the company credit policy in liaison with sales, financial and purchasing management
  • prepares the annual debtor days budget, with adjustments for proposed marketing campaigns
  • periodic reporting to the Board, e.g. divisional cash collection forecasts and aged debt analyses
  • manages strategic change to credit function’s systems, objectives, departments and structures

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