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Employers
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Credit
Control Department Job Titles & Duties
Examples of jobs in credit: click on the job title for typical duties.
Here
you will find credit controller job descriptions, an overview of credit
manager responsibilities, the typical duties of credit controllers, and
an indication of starting salaries for both credit controllers and credit
managers (salary guide applies to the London & South East region only).
Call
Centre Collectors (with experience) - £17k to £21k + commission
Cash
Allocation Clerk - £16,000 to £22,000
Credit
Controller (1 to 2 year's exp.) - £18k to £23k + performance
bonus
Senior
Credit Controller (2 to 4 years’ experience) - £21,000 to
£28,000
Credit
Control Supervisor (3 to 6 years’ experience) - £26,000 to
£34,000
Credit
Manager (6 years+ experience, ledger <£50 million) - £34k
to £50k
Senior
/ Group Credit Manager (Ledger >£50 million) - £46,000
to £70,000
Call Centre Collectors (1 to 2 years’
experience) - £17,000 - £21,000
- responsible
for telephone collections
- understanding
of Call Centre technology
- may work
in shared services strictly on telephone collections or in a call centre
in both cases reporting to a Team Leader
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Cash Allocation Clerk - £16,000 to £20,000
Primary duties
could include:
- receives
incoming cash either by cheque or BACS, and processes cash onto the
system
- balances
total cheques, cash, BACS and credit card payments to cash book
- monitors
overdue payments by use of a spreadsheet
- ledger
and bank reconciliations, investigates misallocated cash and monies
gone missing
- liaises
with individual credit controllers in respect of cash/query allocations
- works
to strict deadlines
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Credit
Controller (1 to 2 years’ experience) - £18,000 to £23,000
Primary duties
could include:
- handles
a ledger as part of a credit team
- responsible
for own cash allocation as outlined above
- maintains
accurate and up to date customer details and account records
- works
with a minimum of supervision on collection of overdue accounts
- has regular
customer contact by phone, fax and email
- uses initiative
and imagination to achieve targeted results, while promoting customer
goodwill
- makes
adjustments, handles queries and resolves problems within company guidelines
and policy
- works
under direction of and reports to a credit manager
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Senior
Credit Controller (2 to 4 years’ experience) - £21,000 to
£27,000
Primary duties
could include:
- works
with a minimum of direction on collections for an important ledger,
possibly key accounts
- anticipates
developments, and identifies accounts that will require special attention
- handles
disputed accounts and negotiates to bring payment into line with terms
- undertakes
complex reconciliations, and compiles documentation for legal action
- maintains
accurate individual measurement and performance statistics
- obtains
sufficient information to assess the creditworthiness of new and existing
customers
- works
within guidelines and reports to the Credit Manager or Financial Controller
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Credit Control Supervisor (3 to 6 years’ experience) - £26,000
to £34,000
Primary duties
as above, with the addition of:
- 'hands
on' responsibility supervising a credit department of up to 6 staff
- controls
a portion of the ledger or handles major accounts
- maintains
accurate team measurement and performance statistic
- ensures
the credit department interacts well with customers and departmental
colleagues, e.g. sales
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Credit
Manager (>6 years experience, ledger <£50 million)- £34k
to £50k
Primary duties
as above, with the addition of:
- protects
the overall quality of the debtor asset, prepares the debtors budget
- manages
a credit team of under ten staff
- sets targets
and supervises staff performance, recruits and develops staff
- handles
major accounts, visits customers and travels to business meetings and
sales branches
- improves
departmental processes and procedures, e.g. invoicing, follow up, query
management
- negotiates
with suppliers, e.g. credit information, credit insurance and debt collection
agencies
- categorises
customers by investment level risk, and reviews this as appropriate
(trade credit)
- implements
and improves the computerised sales ledger system
- stops
supply of goods or services to overdue accounts, can instigate legal
proceedings
- protects
the company’s interests at creditors meetings relating to insolvent
customers
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Senior
or Group Credit Manager (6 years’ + experience, ledger >£50
million) - £46,000 to £70,000
Primary
duties as above, with the addition of:
- responsible
for credit function nationally, or internationally
- may have
credit staff in multiple sites reporting to the head office credit function
- manages
a credit team of between eight and 35 staff, depending on the company
operations
- develops
the company credit policy in liaison with sales, financial and purchasing
management
- prepares
the annual debtor days budget, with adjustments for proposed marketing
campaigns
- periodic
reporting to the Board, e.g. divisional cash collection forecasts and
aged debt analyses
- manages
strategic change to credit function’s systems, objectives, departments
and structures
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